These frequently-asked
questions are categorized according to whether they cover
Monoject syringes, Universal-1 lancets
or Dex 4 glucose tablets. By clicking on the category below, you will reveal
the relevant section of the page.
Remember, you can always call our customer care department toll-free
at (800) 461.7448 and speak to one of our friendly associates
for more information about any of our products or with your
questions about disease management.
Monoject Syringes
Q: What does the gauge of a syringe tell me?
A: The bigger the gauge number, the thinner the needle, the
more comfortable the injection.
Q: How many needle length options are there for insulin
syringes?
A: There are usually two different needle lengths for insulin
syringes, 1/2-inch and 5/16-inch. The shorter needle is often
perceived as less intimidating to insulin users.
Q: May I "try out" a shorter or thinner
needle to see if I like it?
A: Changing needle length or gauge must be done with the supervision
of a healthcare professional.
Q: What could be the impact of a move to a shorter needle?
A: A person changing needle length may experience a change in
blood glucose control, as absorption from different skin depths
can affect the rate and extent of the absorption of insulin.
Q: What capacity syringe should I use?
A: Diabetes educators and physicians counsel people with diabetes
to use syringes with the smallest capacity that will accommodate
the required dose of insulin. The smaller the capacity, the
easier the markings are to read.
Q: Am I able to use my syringe more than once?
A: All Can-Am Care syringes are for single-use ONLY. Using a
syringe once assures sterilization of the needle and the least
amount of pain while injecting.
Q: How can I avoid air bubbles?
A: Once the syringe is filled with insulin, keep it in an upright
position and tap it slightly with your fingers. At this point,
the air bubbles should rise to the top, and the person administering
the injection should press the plunger to remove the bubbles.
Q: How can I dispose of my used syringes?
A: A puncture resistant container is the standard method for
syringe disposal. Please consult your health department for
details regarding local ordinances.
Q: Where can I find Monoject syringes?
A: You can buy Monoject syringes at Rite-Aid, Value Drug, and
some independent pharmacies.
Q: Where can I find the private-label equivalent of
Monoject syringes?
A: Monoject syringes are sold as private-label items at Albertsons,
Hy-vee, Kmart (under the ValuPlus brand), Kroger, and Medicine
Shoppe. They are also available at independent pharmacies under
the Brite Life, Family Pharmacy, First Choice, Good Neighbor,
Leader, and Sunmark names.
Universal-1 Lancets
Q: Where should I lance my finger?
A: Lancing your finger toward the sides of your fingertips,
rather than in the middle helps reduce the pain of lancing.
The sides of your fingertips have more blood vessels and not
as many nerve endings. Given this, lancing on the sides usually
does not hurt as much as it would in the middle of the fingertip.
Q: How often should I change lancets?
A: You should change your lancet each time you test your blood
glucose. Our lancets are designed for single-use only, and the
more you use a lancet, the more it hurts. In addition, you can
reduce the risk of infection by using a new lancet each time
you test.
Q: Is there an expiration date on your lancets?
A: No, there is no expiration date. As long as the cap remains
securely on the needle, the sterility of the lancet is maintained.
Q: What gauge lancet is the best for me?
A: Many people have calloused skin, therefore a thicker (lower
gauge) needle is required.
Q: How deep should I lance my finger with the lancet?
A: Lance your finger deep enough to get an adequate amount of
blood without pressing too much. The depth may vary from finger
to finger.
Q: Which lancing devices support Can-Am Care's lancets?
A: Our lancets are compatible with most lancing devices. Examples
of compatible lancing devices can be found on the back of the
lancet box.
Q: How should I dispose of my used lancets?
A: Please check with your health department to learn about local
disposal ordinances.
Dex 4 glucose tablets
Q: What flavors of glucose are available?
A: The four current flavors are watermelon, grape, orange, and
raspberry.
Q: Do I need to dissolve the glucose tablet in water?
A: No, the glucose tablets are chewable and designed to be placed
directly in the mouth.
Q: How many glucose tablets do I need to bring my blood
glucose level back to normal?
A: This depends upon the individual. You should consult your
healthcare professional to determine the appropriate amount
of carbohydrates for you.
Q: How long does it take for glucose tablets to work?
A: Our glucose tablets generally work within a few minutes.
Consult your healthcare professional for specific usage recommendations.
Q: Do your glucose tablets contain fat, sodium, or caffeine?
A: No, there is no fat, sodium, or caffeine in our glucose tablets.
Q: Are your glucose tablets kosher?
A: No, they are not kosher. They do not, however, contain any
animal products.
Q: Are your glucose tablets gluten-free?
A: Yes, we have tested our tablets, and they meet all FDA guidelines
for gluten-free products.
Q: Why is there is no expiration date for your glucose
tablets?
A: Glucose is a sugar and does not expire. Over time the tablets
may get a little harder and not taste as great, but they are
still equally as effective and safe.
Q: Where can I find Dex 4 glucose tablets?
A: You can buy Dex 4 glucose tablets at Kinray, Shopko, Target,
Value Drug, Wal-Mart, and some independent pharmacies. They
are also available by mail order though Diabetic Promotions.
Q: Where can I find the private-label equivalent of
Dex 4 glucose tablets?
A: Dex 4 glucose tablets are sold as private-label items at
Albertsons, Brooks, CVS, Eckerd, Hy-vee, Kmart (under the ValuPlus
brand), Kroger, Longs, Medicine Shoppe, Walgreens, and Wal-Mart
(under the ReliOn brand). They are also available at independent
pharmacies under the Brite Life, Family Pharmacy, First Choice,
Good Neighbor, Leader, and Sunmark names.
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